When will my order ship?
Please allow up to two weeks before shipping, although most orders are shipped within a few days. While I do not keep everything in stock, you can email and ask what is ready to ship.
What is your return policy?
Returns are not accepted, although if there is a problem with your bag (eg a stitch comes out) please email and Long Dusty Trail Leather will do their best to make things right.
Where are you based?
Long Dusty Trail is based in Taos, New Mexico, USA
Will my bag be the exact same as the one pictures?
Short answer, no. Leather is unique and every hide has different scars, fat rolls, and markings. While the pattern and coloring are relatively uniform expect a unique bag.
You don't have my size?!
Please, email! Always willing to accommodate different sizes.
What is vegetable-tanned leather?
Tanning is the process that makes an animals hide into leather. Vegetable in this context refers to the type of natural tannins used, from tree barks like oak, or spruce, or chestnut, or things like rhubarb roots or olive leaves. Most tanneries use their own signature blend. Vegetable tanning - or veg tan - has been around for more than 5,000 years, yet only accounts for an estimated 10% of the leather made today. This method is a skilled trade, unlike the other 90% which is chrome tanned. Vegetable-tanned leather only gets better with age, instead of cracking and drying out, the leather develops a beautiful patina and lasts for lifetimes.
Where does your leather come from?
Exclusively Wickett & Craig. They use North-American Steer cows, as a by-product of the meat industry. This is some of the finest leather in the world. Check out Wickett-craig.com for more info on their process.
How do I best care for my leather.
I recommend conditioning with your favorite leather conditioner once every 1-3 months, depending on usage.
How about customs?
Probably not, but feel free to email me because sometimes the answer is yes!
What is the hardware made out of?
Solid Brass. The black hardware is powder coated brass, with a beautiful matte finish.